Secure message
The online portal offers a secure message inbox where we can help explain account specific questions that may contain personal information. The inbox can only be accessed when you're logged into your online account.
Call
Telephone number: 0345 300 2585 if you are calling from within UK or 0044 1268 44 7405 if you are calling from overseas.
The team is available Monday to Friday between 8:00am and 6.00pm
Customers with hearing and speech impairments can contact us by Text relay. To do this dial 18001 followed by our telephone number 0345 300 2585.
Chat
Live chat at the bottom of most pages within the help button between 8:00am and 6.00pm Monday-Friday. Outside of those hours, you will be unable to start a live chat however you can leave us a secure message and we'll get back to you.
Email us at admin@ciflinvestments.natwest.com
Or write to:
RBS Collective Investment Funds Ltd
PO Box 9908
Chelmsford
CM99 2AF